FAQ

SEOUL4PM is a B2B wholesale platform, so every account goes through business verification. Signing up takes three steps:

1. Verify your email. We send a verification link, so please use an address you can access.
2. Tell us about your business. Your company size, sales channels, and what you're looking to source.
3. Upload your business registration certificate.

Once you sign up, you'll have 24 hours of temporary access to browse products and prices. To purchase, you'll need to complete verification and receive account approval.

You can update your information at any time under My Account.

Your email address is linked to your login ID, so it can't be changed directly. Please contact us and we'll take care of it for you.

Please reach out to us through Channel Talk and our team will be happy to help.

Operational hours: Mon–Fri, 9:00 AM – 6:00 PM (KST). We're closed on Korean holidays.

Prices are affected by two things: the current KRW–USD exchange rate, and price adjustments made by brands and suppliers. Both can move from time to time.

The price on your invoice reflects the exchange rate on the date you placed your order, so it won't change afterward.

Yes, we'd be happy to check for you. Please submit your request through the form below and our sourcing team will get back to you within 2–3 business days.

MOQ (Minimum Order Quantity) is the smallest amount you can order for a product. Most products are sold by the box, so you'll order in full boxes — one box being the minimum.

MOA (Minimum Order Amount) is how much a brand needs in total orders before we can order from them. Since orders add up across buyers, yours may wait a bit until that point — it varies by brand.

Most of our products are pre-order, which means we source them from the brand after you place your order rather than holding them in stock.

Because of this, payment is made in two stages.

When all the items in your order are in stock, there's no deposit — you just pay in full at checkout.

We currently offer three payment methods.

You can cancel or make changes to your order any time before you pay the deposit.

Go to My Orders. Each item carries its own status badge, and the tabs across the top let you filter by stage:

1. Awaiting deposit
2. →Pooling orders
3. →Stock requested
4. →Secured
5. →In warehouse
6. →Packing
7. →Awaiting balance
8. →Preparing shipment
9. →Shipped
10. →Delivered

Since we source each item separately, different items in the same order can be at different stages — one may already be in our warehouse while another is still being sourced.

Three stages worth knowing:

• Pooling orders — waiting to be grouped with other buyers' orders before we place the purchase order with the brand.
• Secured — the brand has confirmed your quantity, and the item is on its way to our warehouse.
• Awaiting balance — the only stage that needs your attention. Settle the balance per shipment and we'll ship it out.

Delayed or unsecured items appear under the Issues tab. Shipment and tracking details are under Shipments.

An item can be canceled for a few reasons:

• The brand couldn't supply it — the item was out of stock, discontinued, or the brand's MOA wasn't reached.
• It became restricted for your market or sales channel. Distribution agreements change frequently, so this can happen even after you've ordered.
• Payment wasn't completed in time. Orders that sit unpaid past a certain period are canceled automatically.

Canceled items appear under the Issues tab, marked Not secured or Canceled.

If you still need the item, please contact us on Channel Talk.

Both documents are available in your account.

If an item ends up marked Not secured or Canceled (unable to source), we'll refund it either as store credit or to your original payment method.

Our warehouse is located at 82-28 Beonyeong-ro, Gunpo-si, Gyeonggi-do, Republic of Korea — Building O, Dock 21.

The shipping fee is calculated based on the weight and volume of the items you've ordered, along with the delivery destination.

You can check the estimated shipping cost in your cart or at checkout. Please note this is available only for products that already have weight information registered.

We offer three Incoterms, which you can choose during checkout. These are as follows:

• DAP (Delivered at Place): FedEx, UPS, and DHL. SEOUL4PM books the carrier and handles export. Duties and fees are not included — these are paid separately on delivery.
• EXW (Ex Works): Your forwarder picks up the goods from the SEOUL4PM warehouse. You are responsible for all shipping and handling costs.
• FOB (Free On Board): SEOUL4PM handles domestic transport and export loading to your forwarder. You pay SEOUL4PM for local charges and your forwarder for international shipping.

Each product page shows its sourcing lead time, so please check the items in your order. Actual timing can vary depending on the product.

If you'd like to receive part of your order sooner, you're welcome to request a partial shipment and we'll send out whatever is ready.

We're sorry to say that we don't handle import customs clearance.

Please check the import regulations and procedures for your country before placing an order.

Please contact us on Channel Talk right away with a photo of the damaged outer box, photos of the damaged products, and a photo of the shipping label on the box.

If your order was shipped through your own freight forwarder, please contact your forwarder directly, as we're unable to take responsibility for those shipments.